Ability to: define the purpose and scope of the work process and develop a process map/workflow diagram, including information on the steps in the process under examination and the interaction of the process with related customers and suppliers identify steps in the process or conditions that result in workflow blockages or sub-optimal performance (this is typically undertaken in consultation with process operators) use workplace data to develop/confirm process performance information, such as historical information on process and equipment performance ( where processes are seasonal, it should include reference to similar points in the cycle for comparative purposes) identify criteria against which to assess process performance, such as performance plans/targets, equipment operating capacity, process capability and relevant benchmark information as appropriate/available assess process performance information against agreed criteria identify sub-optimal performance events and/or patterns and investigate causes, such as facilitation of an investigation team identify opportunities to remove or minimise causes of sub-optimal process performance evaluate opportunities and assess related costs/benefits for each option recommend preferred options and report recommendations in the required workplace format develop an implementation plan, including identifying resource requirements, personnel affected and appropriate communication strategy, revised/new workplace documentation and evaluation/review process negotiate and secure resources to support implementation communicate proposals/implementation plan, invite feedback and take feedback into account follow continuous process procedures and monitor and review changes against improvement criteria trial changes prior to full implementation arrange training/development opportunities use communication skills to interpret and complete work information to support operations of work team or area, facilitate consultation processes and report, record and present information in the required formats demonstrate and support cooperative work practices within a culturally diverse workforce |